Privacy Policy

This Privacy Policy explains how Deromo ("Deromo", "we", "us", or "our"), operating from Pune, Maharashtra, India, collects, uses, stores, shares, and protects personal information obtained through this website (the "Website"). This Policy is published in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 and the rules framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using the Website, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Website.

We collect the following categories of personal information:

• Information you provide directly: when you submit our enquiry/contact form, we collect your full name, email address, phone number, country, area of interest, and company name (if provided).
• Information collected automatically: when you browse the Website, we, or service providers acting on our behalf, may automatically collect technical information such as your IP address, browser type and version, device type, operating system, referring pages, and pages viewed, typically through cookies and similar technologies.

We do not knowingly collect any financial information, government identity numbers, or payment details, as the Website does not process online payments or orders directly.

We use the personal information we collect to:

• Respond to enquiries submitted through the contact form, including wholesale, bulk, export, and private-label requests;
• Provide product catalogues, pricing, and related business communication;
• Improve, secure, and maintain the Website and understand how visitors use it;
• Comply with applicable law, and to establish, exercise, or defend legal claims.

We process your personal information on the basis of your consent (given when you voluntarily submit the contact form) and, where relevant, our legitimate business interest in responding to and fulfilling commercial enquiries. You may withdraw your consent at any time by writing to us at the contact details below, without affecting the lawfulness of processing carried out before such withdrawal.

The Website may use cookies and similar technologies to keep it functioning correctly and to understand aggregate usage patterns. You can control or disable cookies through your browser settings; doing so may affect certain functionality of the Website.

Deromo products are sold through third-party marketplaces such as Blinkit, Amazon, and Zepto. When you purchase through these platforms, your personal information (including payment and delivery details) is collected and processed by that platform in accordance with its own privacy policy, and not by Deromo. We encourage you to review the privacy policy of any third-party platform before making a purchase. The Website may also contain links to other third-party websites; we are not responsible for the privacy practices of such websites.

We do not sell your personal information. We may share your information with:

• Employees, staff, and service providers who need the information to respond to your enquiry;
• Professional advisors (legal, accounting) where necessary for our business operations;
• Government authorities or regulators, where required under applicable Indian law, or in response to a valid legal process.

We retain personal information collected through the contact form only for as long as reasonably necessary to respond to your enquiry and to fulfil the purposes described in this Policy, or as required to comply with applicable law, after which it is securely deleted or anonymised.

We implement reasonable technical and organisational security practices and procedures, consistent with applicable Indian law, to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, including the DPDP Act, you have the right to:

• Access the personal information we hold about you;
• Request correction or updating of inaccurate or incomplete information;
• Request erasure of your personal information, where it is no longer necessary for the purpose it was collected;
• Withdraw consent to processing at any time;
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity;
• Register a grievance regarding the processing of your personal information with our Grievance Officer named below.

To exercise any of these rights, please write to us using the contact details in Section 13.

The Website is intended for use by individuals who are at least 18 years of age or otherwise capable of entering into a binding contract under the Indian Contract Act, 1872. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is published on the Website.

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the DPDP Act, the contact details of our Grievance Officer are provided below:

Deromo Grievance Officer
Pune, Maharashtra, India
Email: deromofb@gmail.com
Phone: +91-9960056846

We aim to acknowledge and address grievances within a reasonable time, and in any event as required under applicable law.